Industry resources

Below is a list of useful industry web links and sources for further information on various workplace-related matters.

Employer resources

Have you visited the new Fair Work Ombudsman small business resource website? 

fairwork.gov.au/small-business-showcase

This is a great resource and reference point for all aspects of workplace rights and obligations including:

  • Hiring employees
  • Record-keeping 
  • Finding the right pay
  • Calculating leave
  • Managing employees
  • Ending employment
  • Helpline and useful links
  • Checklists and forms

Other useful links:

fairwork.gov.au/find-help-for/small-business

Where to get workplace advice

The two independent regulating bodies of Australia's workplaces are the Fair Work Ombudsman and the Fair Work Commission (previously called Fair Work Australia) 

Both have different roles as outlined below.

The Fair Work Ombudsman enforces compliance with the Fair Work Act 2009, related legislation, awards and registered agreements. They also help employers and employees by providing advice and education on pay rates and workplace conditions.

Key functions

  • Provide reliable and timely information about Australia’s workplace relations system
  • Educate people about fair work practices, rights and obligations
  • Resolve workplace issues by promoting and monitoring compliance with suspected breaches of workplace laws, awards and registered agreements
  • Enforce workplace laws and seek penalties for breaches of workplace laws
  • Enforce certain orders made by the Fair Work Commission.


The Fair Work Commission is the independent national workplace relations tribunal. It is responsible for maintaining a safety net of minimum wages and employment conditions, as well as a range of other workplace functions and regulation.

Key functions:

  • Help employees and employers bargain in good faith and to make, vary or terminate enterprise agreements
  • Deal with applications relating to ending employment including unfair dismissal, unlawful termination or general protections
  • Deal with applications for an order to stop bullying at work
  • Make orders about industrial action, including strikes, work bans and lockouts
  • Provide mediation, conciliation and in some cases hold public tribunal hearings to resolve various individual and collective workplace disputes
  • Make workplace determinations, hear and decide on equal remuneration claims, and deal with applications about transfer of business, stand down, general protections and right of entry disputes.

National Employment Standards

The Fair Work Ombudsman is responsible for the National Employment Standards (NES)

The National Employment Standards are 10 minimum conditions for ALL Australian employees. Together with the national minimum wage, they are a minimum safety net for employees.

They include minimum entitlements for leave, public holidays, notice of termination and redundancy pay. The NES does not deal with basic rates of pay and casual loadings, these are instead contained in modern awards. 

The NES deals with 10 minimum conditions including;

  • Maximum weekly hours of work
  • Requests for flexible working arrangements
  • Parental leave and related entitlements
  • Annual leave
  • Personal/carer's leave and compassionate leave
  • Public holidays
  • Notice of termination and redundancy pay
  • Community service leave
  • Long service leave
  • The Fair Work Information Statement

Generally, the NES apply to all employees covered by the national system, including those to whom a workplace agreement made under the former legislation or enterprise agreement made under the Fair Work act applies.

Modern awards are able to supplement the NES in a limited number of circumstances specified in the NES, for example, to allow averaging of hours of work over a specified period. Otherwise, all of the provisions in the NES must be complied with. 

Members log in for more information on the 10 minimum conditions.

Awards and enterprise agreements

Along with the NES enterprise agreements, modern awards contain minimum entitlements for wages and conditions of employment.

Enterprise Agreements

Most enterprise agreements include:

  • wage rates
  • employment conditions (eg hours of work, meal breaks, overtime)
  • a consultation process
  • dispute resolution procedures
  • deductions from wages for any purpose authorised by an employee.

Enterprise agreements cannot include unlawful content (such as discriminatory or objectionable terms).

Awards

If you are not covered by an agreement, your minimum wages and conditions are likely to be set by a modern award.

The modern award will deal with:

  • minimum wage rates
  • annual leave, and annual leave loading
  • other types of leave
  • hours of work
  • penalty rates, overtime and casual rates
  • allowances
  • consultation, and many other minimum conditions.

For more information visit: fairwork.gov.au/awards-and-agreements 

Ending employment

Employment can end for a variety of reasons. An employee may resign or can be dismissed. It is very important to know and apply the rules about dismissal, notice and final pay.

In Australia, dismissal is covered but the Fair Work Act and the Small Business Fair Dismissal Code.

The Small Business Fair Dismissal Code applies to small business employers in the national workplace relations system. A small business is defined as any business with fewer than 15 employees. This is calculated on a  headcount of all employees who are employed on a regular and systematic basis. For details including the code and checklist visit: fwc.gov.au/about-us/legislation-regulations/small-business-fair-dismissal-code

The Fair Work Act covers workplaces with over 15 employees. fairwork.gov.au/about-us/legislation

Ending employment information for employers and employees can be found on the Fair Work Ombudsman website at: fairwork.gov.au/ending-employment

Information on unfair dismissal for large and small workplaces can be found at: 

Book industry software resources

Barcode Solutions

e-Bility™ is a sophisticated and powerful business management system designed specifically for retail and distribution bookselling, music and stationery.  

BookNet

UniLink Data Systems is an Australian company that has been delivering quality software solutions for over 25 years. 

Circle Software

Circle provides booksellers with a cloud-based book management system. 

Computerlink

Computerlink develops comprehensive and innovative software for the retail environment. 

Infomining

BookMine is the complete, retail, supply chain and customer relationship management software solution for single and multi-store booksellers. 

Nielsen Book Australia

Nielsen Book provides a range of services to the book industry, aiding the discovery, purchase and sales measurement of books. They offer the largest and most comprehensive bibliographic database, BookData Online, with more than 35 million title records as well as a record supply service to populate bookseller, library and publisher websites. 

PacStream

PacStream enables booksellers and publishers to achieve efficiencies in the supply chain. PacStream allows retailers to send orders electronically to their suppliers and receive back acknowledgements and invoices. 

TitlePage

TitlePage is the Australian book industry's online price and availability service. It allows publishers and distributors to offer current price, availability and stock information to booksellers and suppliers.