Supplier support

The ABA is speaking with and corresponding with publishers about the issues bookshops are facing and the possible assistance that could be provided. 

We also recommend contacting your suppliers to discuss your individual needs and we will continue to update members on our broader industry discussions and intiaitives.

Victorian stage 4 restrictions updates

The ABA will provide updates below and through the member e-news.

Updates 

Affirm Press

As at 04/08

No issues for us at all for distribution out of ADS in Central Coast of NSW.

Allen & Unwin

As at 04/08

Stages and rules are all being analysed and interpreted now and a statement will be issued as soon as possible.

Bloomsbury

As at 04/08

Stages and rules are all being analysed and interpreted now and a statement will be issued as soon as possible.

Bolinda

As at 04/08

At this stage business as normal for Bolinda - things may change Wednesday 5th August midnight - once we know this will let you know.

Hachette

As at 04/08 

Hachette will not release any orders for Melbourne stores until we have confirmation that that stock can be received from Thursday on.
 
Please contact your Hachette rep to organise the release or otherwise of new release and back list orders.
 

Hardie Grant

As at 04/08

At this stage HEDS have indicated they can/will continue to service the Melbourne area. Our courier’s VIC depot will also continue to operate.

We encourage stores to reach out to their reps or directly to HEDS (contact details below) for any changes to their accounts or orders. Hardie Grant & HEDS will do our absolute best to help out as needed.

HEDS phone: 1300 551 721

Orders email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Accounts email: This email address is being protected from spambots. You need JavaScript enabled to view it.

HarperCollins

As at 04/08

HEDS – Our warehouse continues to operate normally with no discernible impact.

Transport – Our main transport provider has told us that it is business as usual and are expecting minimal delays.

Printers – Our main printer is located in regional Victoria and although they will be going into Level 3 restrictions they have told us that they don’t foresee any issues at the moment. We do some POD printing in Melbourne and this may be impacted – we will know more as the week progresses.

HEDS

As at 04/08

At this stage HEDS have indicated they can/will continue to service the Melbourne area. 
 
We encourage stores to reach out to their reps or directly to HEDS (contact details below) for any changes to their accounts or orders. 
 
HEDS phone: 1300 551 721 
Orders email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Accounts email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Oxford University Press

As at 04/08

For now it is business as usual.

Peribo

As at 04/08

Our on-site operations at our distribution centre in Mount Kuring-Gai, NSW are interruption-free and business as usual. TNT is our freight carrier to Victoria. We have not received any advice about interruption to TNT freight distribution in Victoria.

At this time, we ask that your Victorian-based members contact us immediately by email to confirm any changes to their operations that affect their ability to receive deliveries. Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it.

Simon & Schuster

As at 04/08

We’ve been talking to HEDS about the situation and we will clarify exactly what effects this will have on operations and distribution as soon as possible.

New releases - Any changes to pub dates are updated on our weekly feed to TitlePage. 

Thames & Hudson

As at 04/08

No expected disruptions as our distribution and customer service comes out of NSW.

UBD

As at 04/08

UBD will remain open with a ‘high risk COVIDSafe plan’.

We believe our current COVIDSafe plan is compliant but will test that against Government messaging over the next few days and adjust as necessary.

We already deep clean the warehouse 4 times a day, have sanitsation stations scattered throughout the site, have 2 distinct shifts which means we have less than two-thirds of normal staff levels in the shed at any given time, rules around break times to limit gatherings of people, it is mandatory to wear masks and so on.

Non essential support/admin staff will work from home and given call centres are required to close we will move our customer service team also work from home, this week we will organise for all operators to have laptops, log ins and phone access

No changes to current limits and surcharges happening at the moment ($280 inc gst and $11 small order surcharge)

Wakefield Press

As at 04/08

For the moment in Adelaide our distribution is able to continue as norma. We are dispatching interstate Mondays, Wednesdays and Fridays.

Of course, as everyone knows, deliveries are taking longer than usual after dispatch. we use Australia Post, mainly.

Walker Books

As at 04/08

Currently our Melbourne rep Angela is contacting all the stores she can to ask if any store needs to cancel or adjust any September new releases or offer any help needed.

Stores can also call HEDS direct with order queries, cancellations or to stop deliveries on the below contact details.

HEDS phone: 1300 551 721 Orders email: This email address is being protected from spambots. You need JavaScript enabled to view it. Accounts email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For those stores who have any further query they are welcome to email Leone or Angela This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

We would like to support any store we can we some added on material for help with online and click or collect/deliveries during this period.

If any customer is interested in some giveaways (a mix of bags, bookmarks, stickers etc) please contact myself or Angela and we will send something out.

Wiley

As at 04/08

Our Melbourne office is completely closed, but as our distribution and customer service are in Brisbane, we aren’t affected at this stage. Deliveries might be a little slower as border controls are pretty strict getting across NSW and into VIC.