Supplier support

The ABA is speaking with and corresponding with publishers about the issues bookshops are facing and the possible assistance that could be provided. The ABA has put to publishers that the following are measures that we believe need to be considered for ABA members:

  • Extended payment terms
  • Increased base discount
  • Extending returns windows to manage the inevitable mass returns
  • Free freight on returns
  • Amplifying bookshop social media
  • Continuous communication through the ABA, as our members are engaged with our newsletters and comms

We also recommend contacting your suppliers to discuss your individual needs and we will continue to update members on our broader industry discussions and intiaitives.



As at 23/03

ADS is doing everything within their control to remain open for business and have confirmed they will remain open and operational without any significant disruptions to normal business as they work through this evolving crisis, unless forced to close by the authorities.

Pick Pack

ADS will be adequately resourced to continue to pick ,pack and ship orders within the normal turnaround. The eventual lead times may be impacted by the various freight and courier services across the markets. 

ADS have reduced the minimum order quantity to $100 RRP to support booksellers at this time.


As at 25/03

HarperCollins Publishers advises that, effective immediately, the minimum order value has been reduced to $100.
If you have any questions, please contact your local sales manager.


As at 20/03 

Australia is business as usual for the moment. 

Ingram are monitoring the supply chain and deliveries closely and remain in close contact with our carrier partners. At this time, there are no known delays with Ingram shipments. However, the situation is changing continuously and we will update you as we learn more.

Lonely Planet

As at 24/03

At Lonely Planet, our focus is on ensuring our staff, our authors and our community all remain safe during these challenging times. As the world’s #1 travel guidebook publisher, we are currently assessing our publishing program and release schedule. It’s inevitable that our guidebook release schedule from July 2020 onward will be impacted. This means that our printed catalogue which you may have in-stores will now be inaccurate. We’ll continue to release, where appropriate, our Lonely Planet Kids and trade adult titles as we endeavour to inspire our readers about how beautiful, weird, inventive and spectacular our planet is. We’ll be contacting you shortly with an update on this.  

Nielsen Book

Nielsen Book are commited to exploring how to better support independent booksellers, with the added challenge of making things happen more quickly amidst the unprecedented coronavirus situation we are all facing.

Nielsen Book will continue to provide additional weekly analysis to all clients and participating retailers, incorporating book market updates and wider Nielsen insights.

We will expand the data provided to Independent booksellers currently contributing to the BookScan Australia panel, and to that end we will be providing a deeper cut of data in weekly sends, along with an additional update ‘pack’ with easy-to-digest’ title level charts. We are fast-tracking all of this and will send out some further detail on this as soon as possible. In the meantime, if you have any feedback or requests, please send these our way at This email address is being protected from spambots. You need JavaScript enabled to view it.


As at 25/03

To ensure we minimise risk to employees and contribute to ‘flattening the curve’ in the growth of COVID-19 infections, we have encouraged staff at the OUP to utilise our existing flexible working arrangements and requested that the vast majority of our team work from home - 90% of our employees are now doing so. Those few who remain onsite to support critical business operations are practising social distancing.

In spite of now operating on a skeleton staffing basis in our Melbourne office we are fully operable and open for business to support your queries, and order fulfilment needs. We are continuing to monitor the impact and development of the Coronavirus on a daily basis. Our business continuity plan has been enacted in responding to the influence of the COVID-19 outbreak.

OUP is committed to maintaining our high-quality service with minimal disruption. Our people remain accessible via email, phone and online at, our 24/7 Customer Help Centre.

Simon & Schuster

As at 24/03

Please let us know if there is anything we can do to help you over these next few weeks and months. We understand your critical part in our industry's infrastructure and hope we can all make it through to the other side intact. Please don't hesitate to get in touch with your account manager with any thoughts and ideas that support that.

Booksellers Choice members please refer to correspondence from Galina 24/03